Privacy policy

Last updated: 19 February 2026

RoseLark Pet Products (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website roselarkpetproducts.co.uk (the “Site”) or purchase from us.

1. Data Controller

For the purposes of UK data protection law, the data controller is:

RoseLark Pet Products
Email: hello@roselarkpetproducts.co.uk
Website: https://roselarkpetproducts.co.uk

If you have any questions about this policy or your personal data, please contact us using the details above.

2. Personal Data We Collect

We may collect and process the following categories of personal data:

Information You Provide

Name
Billing and delivery address
Email address
Phone number
Payment details (processed securely via Shopify and payment providers)
Account login information
Communications you send to us

Automatically Collected Information

IP address
Device type and browser
Pages viewed and interaction data
Cookies and tracking data

Order Information

Products purchased
Order history
Transaction details

3. Our Lawful Bases for Processing

Under UK GDPR, we must have a lawful basis to process your personal data. We rely on the following:

Contractual Necessity

To:

Process and fulfil orders
Deliver products
Provide customer support
Manage returns and refunds

Consent

To:

Send marketing emails (where you have opted in)
Use certain cookies and tracking technologies

You may withdraw your consent at any time.

Legitimate Interests

To:

Prevent fraud
Improve our website and customer experience
Analyse website usage
Protect our business and customers

We only rely on legitimate interests where they do not override your rights and freedoms.

Legal Obligation

To:

Comply with tax, accounting, and legal requirements

4. How We Use Your Information

We use your information to:

Process payments securely
Deliver your orders
Communicate with you about your order
Respond to enquiries
Send marketing communications (with consent)
Improve our website and services
Detect and prevent fraud

5. Marketing Communications

We will only send marketing emails if you have opted in.

You can:

Click “unsubscribe” in any email
Contact us to withdraw consent

Withdrawing consent does not affect prior lawful processing.

6. Cookies and Tracking Technologies

We use cookies to:

Enable core website functionality
Analyse website traffic
Improve performance
Support advertising and remarketing

You can manage cookie preferences through your browser settings or our cookie banner.

7. Sharing Your Information

We may share your personal data with:

Shopify (our e-commerce platform)
Payment processors
Shipping and fulfilment providers
Marketing platforms (where consent is given)
Professional advisors (e.g., accountants)
Legal or regulatory authorities where required

We do not sell your personal data.

8. International Data Transfers

Some service providers (including Shopify) may process data outside the UK.

Where personal data is transferred internationally, we ensure appropriate safeguards are in place, such as:

UK-approved Standard Contractual Clauses (SCCs)
Transfers to countries deemed adequate by UK authorities

9. Data Retention

We retain personal data only as long as necessary for the purposes set out in this policy, including:

Order and transaction data: up to 7 years (for tax and accounting compliance)
Marketing data: until consent is withdrawn
Customer service communications: as reasonably necessary to resolve queries

When data is no longer required, it is securely deleted or anonymised.

10. Your UK GDPR Rights

You have the following rights:

Right of access – request a copy of your personal data
Right to rectification – correct inaccurate data
Right to erasure – request deletion of your data
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent at any time
Rights relating to automated decision-making and profiling

To exercise any of these rights, contact us at roselarkpetproducts@gmail.com.

11. Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):

Website: https://ico.org.uk
Telephone: 0303 123 1113

We would appreciate the opportunity to resolve your concerns first.

12. Data Security

We implement appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, disclosure, alteration or destruction.

Payments are processed securely via Shopify and authorised payment providers.